ImageShack Reviews

Non-existent customer service. A lot of material, but most of it practically useless.

Date of experience: March 09, 2023

Absolutely shocking customer support. Took out subscription on the basis of what the website stated only to find out later that the advertised services didn't exist. Requested immediate refund but despite three attempts to contact support I've not received any reply other than an auto response. Can't believe I've been scammed by these thieves.

Date of experience: March 10, 2020

I never signed up for image shack but for some reason the company has incorported dozens of my photographs in their system. Now I can not access these photographs which are precious and about 13 year old and older. I have requested Image Shack to release these family photos and remove image shack from my systrem. Still waiting for action.

Date of experience: December 22, 2020

I tried to renew our subscription plan with a discount. Paid via credit card. They received money, but we can't use the service. TRied multiple times connect with their tech support - no answer. They complete ignoring our messages.
We talk to our bank and Now we are taken legal actions against them!
don't use this service!

Date of experience: December 07, 2019

I began using this site for clients to download images. I liked the ease of use and decided I wanted to buy the full year. when I did that it acted like it didn't take my card but I received a charge. I then received a credit later that day. Meanwhile, I logged out of my account to see if it upgraded me and then I couldn't get back in. I reset my password twice and it still wouldn't let me in. I tried to email them several times with no response. It has been days and they have yet to reach out to me to fix this issue.

Date of experience: May 04, 2022

Bad customer service. I used it for few months and it was ok but now I keep getting "NET::ERR_CERT_DATE_INVALID" and won't show the photos on my website. I have emailed the five times so far. No joy. It is dead company. Stay away.

Date of experience: March 24, 2020

I sent the ImageShack support team a simple question in May. Despite several follow-up attempts and creating a whole new ticket to explain the one-sided conversation I've been having, I still have had no response from them beyond the autoresponder email that assures me a member of their support team is reviewing my ticket.

Date of experience: July 05, 2018

They deleted all photos when they get too old, not a good way to keep your photos, go elsewhere.

Date of experience: September 04, 2019

They steal money from the card for 4 months. Even after deleting the account. Ignores all support calls.

Date of experience: July 06, 2020

Terrible. Got rid of all of my old images I've had saved there as a kid. I'll never get them back..

Date of experience: June 16, 2018

no customer support, awful

Date of experience: June 18, 2020