Excessive laptop backlight bleed

[djevery01]

This laptop has unacceptable backlight bleed along the left edge and in the top right corner of the screen. It has been back to HP twice for repair and they refuse to fix it. They say that this amount of light bleed is acceptable for their computers.

The escalation manager I spoke to said that this was a mid range machine and implied that I should not expect much for the money I paid. However, my backup machine is a little laptop I bought new for $99 from a Chinese manufacturer and the light bleed on its screen is well within acceptable levels. He then said that light bleed is not detectable when viewing light images on a screen (correct) and that maybe the problem is that I am trying to look at too many dark images on the laptop, and that I would notice the light bleed less if I view lighter images on the laptop. In other words,  "don't display dark things on the screen and you won't notice it". ?!?!? Seriously??? I replied that, obviously, a laptop should be capable of displaying the spectrum of images correctly on screen from black to white including everything in between.

Has anyone else had issues with HP and excessive light bleed and refusals to fix? I would like this issue fixed but I am thinking that I should just chalk it up to experience - HP's acceptable quality level for its screens is clearly very low and maybe I should in future just go with manufacturers that have higher quality standards.

[Jeet_singh]

Hi @djevery01,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having display issues on your HP notebook. Don't worry I'll try my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Did you check for any damage on the PC?

Have you tried to update the drivers?

Have you checked if the issue persists even in the Bios screen?

In the meantime, let's start off by performing a Hard Reset on the Notebook:

Step 1: Performing a hard reset: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

Step 2: Connecting an external monitor to test the display

The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. To test the display, attach an external monitor and restart the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones that indicate the computer is operating.

Step 3:  Boot the computer into the Bios screen and check if the screen is distorted.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, if the screen is distorted, it is likely a hardware failure. The next two steps may resolve the issue. The first one is to do a hard reset. I have included the document 'Performing a Hard Reset or Forced Reset'. The next and final step is to perform a BIOS update. I have included the information here for you 'Updating the BIOS' as well as updating the graphics card drivers from our HP Support website, using this link.

Please respond to this post with the details and the result of the troubleshooting for further assistance. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,